Shipping Methods and Timelines:
We offer shipping through trusted carriers such as USPS,
FedEx, and UPS. The estimated delivery times are as follows:
Standard Shipping: 3-5 business days
Expedited Shipping: 1-3 business days
Order will be delivered to buyer within 7 days.
Unforeseen Circumstances: Shipping may experience delays of 7 to 10 business days.
Please note that these delivery times are estimates and may
vary depending on the destination and any unforeseen circumstances.
Shipping Costs:
Shipping costs are calculated based on the weight,
dimensions, and destination of the package. We offer free standard shipping on
orders over $50. For orders below $50, the shipping cost will be displayed at
the checkout before payment confirmation.
Our team strives to process and ship orders within 1-2
business days after order verification and payment confirmation. Please note
that processing time does not include weekends or holidays.
Once your order is shipped, you will receive a shipping
confirmation email containing a tracking number and instructions on how to
track your package. You can also log in to your account on our website to view
the tracking information.
We currently offer international shipping to select
countries. Please note that international shipping may be subject to additional
customs fees, import duties, or taxes imposed by the destination country. The
customer is responsible for any such charges.
In the event of a delivery issue, such as a lost package or
damaged item, please contact our customer support within 7 days of receiving
the package. We will work with you to resolve the issue promptly. For returns,
please refer to our Return Policy for detailed instructions and eligibility
criteria.
To ensure accurate and timely delivery, please double-check
your shipping address before completing your order. We are not responsible for
delays or non-delivery caused by incorrect or incomplete addresses. If an
undeliverable package is returned to us, reshipment can be arranged, but
additional shipping charges may apply.
Certain items may be subject to shipping restrictions based
on local laws and regulations. We comply with all applicable shipping
restrictions and will notify you during the checkout process if any items in your
order cannot be shipped to your location.
Holidays and Peak Seasons:
During holidays and peak seasons, such as Black Friday or
the December holiday season, processing and delivery times may be longer than
usual. We appreciate your patience during these periods.
Customer Support:
If you have any questions or need assistance regarding
shipping, please contact our customer support team via email at info@astrolexa.com or by calling our toll-free number at +91 91044 65766. Our support hours
are Monday to Friday, 9:00 AM to 6:00 PM (EST).
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