Shipping Policy

Shipping Methods and Timelines:

We offer shipping through trusted carriers such as USPS, FedEx, and UPS. The estimated delivery times are as follows:

Standard Shipping: 3-5 business days

Expedited Shipping: 1-3 business days

Order will be delivered to buyer within 7 days.

Unforeseen Circumstances: Shipping may experience delays of 7 to 10 business days.

Please note that these delivery times are estimates and may vary depending on the destination and any unforeseen circumstances.

Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of the package. We offer free standard shipping on orders over $50. For orders below $50, the shipping cost will be displayed at the checkout before payment confirmation.

 Processing Time:

Our team strives to process and ship orders within 1-2 business days after order verification and payment confirmation. Please note that processing time does not include weekends or holidays.

 Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the tracking information.

 International Shipping:

We currently offer international shipping to select countries. Please note that international shipping may be subject to additional customs fees, import duties, or taxes imposed by the destination country. The customer is responsible for any such charges.

 Delivery Issues and Returns:

In the event of a delivery issue, such as a lost package or damaged item, please contact our customer support within 7 days of receiving the package. We will work with you to resolve the issue promptly. For returns, please refer to our Return Policy for detailed instructions and eligibility criteria.

 Address Verification:

To ensure accurate and timely delivery, please double-check your shipping address before completing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If an undeliverable package is returned to us, reshipment can be arranged, but additional shipping charges may apply.

 Shipping Restrictions:

Certain items may be subject to shipping restrictions based on local laws and regulations. We comply with all applicable shipping restrictions and will notify you during the checkout process if any items in your order cannot be shipped to your location.

Holidays and Peak Seasons:

During holidays and peak seasons, such as Black Friday or the December holiday season, processing and delivery times may be longer than usual. We appreciate your patience during these periods.

Customer Support:

If you have any questions or need assistance regarding shipping, please contact our customer support team via email at info@astrolexa.com or by calling our toll-free number at +91 91044 65766. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (EST).